Diploma in Retail Management — (2 Year)
Diploma in Retail Management — 2 Year
Year 1 — Foundational Retail Principles & Operations
- Retailing Fundamentals & Store Operations
- Introduction to retail: formats, channels, trends
- Store layout, design and visual merchandising
- Inventory control & stock management
- Warehousing & logistic basics
- Marketing, Sales & Customer Behaviour
- Basic marketing principles (4Ps, segmentation etc.)
- Consumer behaviour and decision making
- Sales techniques, cross‑selling/up‑selling
- Customer service & relationship management
- Financial & Legal Aspects
- Basic accounting, costing, profit & loss
- Budgeting in retail
- Pricing strategies & markups/margins
- Retail laws, consumer rights, regulatory compliance
- Technology, Information Systems & Analytics
- Retail IT systems (POS, billing, ERP)
- Online / digital retail basics e‑commerce
- Data collection & analytics (sales forecasting, KPIs)
- Use of MIS for decision making
- Soft Skills & Management Basics
- Communication, presentation & interpersonal skills
- Teamwork, leadership basics
- Time management, ethical conduct
- Introduction to management functions: planning, organising, controlling
Year 2 — Advanced Retail Strategy, Merchandising & Application
- Merchandising & Buying
- Assortment planning, vendor management
- Negotiation & procurement processes
- Purchase orders, vendor relations
- Retail Strategy & Emerging Models
- Omni‑channel & multi‑channel retail
- Franchising, pop‑ups, experiential retail
- Global & cross‑border retail trends
- Supply Chain, Logistics & Operations Optimization
- Advanced supply chain coordination
- Reverse logistics
- Process optimization, loss prevention, quality in retail operations
- Digital Retail & Brand & Promotion Management
- Digital marketing, social media, online customer experience
- Brand building, promotions, advertising & public relations
- Managing customer loyalty & retention programs
- Project / Internship & Strategic Leadership
- Live project or internship in retail environment
- Strategic decision making, SWOT/Pestle etc.
- Leadership, change management, crisis handling